JOINT BASE MCGUIRE-DIX-LAKEHURST


87TH Medical Group

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Emergency Services

The 87th Medical Group does not have an emergency room. When you have a true medical emergency call 911 and a 24-hour emergency medical crew will respond. An ambulance will transport patients to the nearest civilian emergency department. If you live in a civilian community, a civilian ambulance crew will respond to your 911 call.

You do not need to call your Primary Care Manager (PCM) before receiving emergency medical care. However, TRICARE Prime enrollees must contact their PCM, as soon as possible after getting medical emergency treatment or being admitted to a hospital. If these calls are not made within 24 hours, the beneficiary may be responsible for the charges incurred.

Acute Care Services

The 87th Medical Group should always be a patients’ first option for non-emergency acute medical needs. Acute care is generally defined as: “medically necessary services which are required for an illness or injury that would not result in further disability or death if not treated immediately, but require professional attention and have the potential to develop such a threat if treatment is delayed longer than 24 hours.” An urgent care condition could be a sprain, sore throat or rising temperature. TRICARE Prime enrollees should schedule an appointment with their Primary Care Manager through the appointment line at (866) DRS-APPT (377-2778) for acute medical needs. After hours, TRICARE Prime enrollees may contact the medical group’s on-call provider, who is available 24/7 at (866) DRS-APPT.

87th Medical Group Services

(609) 754-9200 or (866) DRS-APPT

Call the 87th Medical Group at (866) DRS-APPT (377-2778) for appointments.

Hours of Operation for all clinics, unless otherwise noted under the specific clinic, are Monday through Friday, 7:30 a.m. to 4:30 p.m.; closed the first Thursday of the month for readiness training from 11:30 a.m. to 4:30 p.m.; closed Saturday and Sunday, federal holidays, and Air Mobility Command Family Days.

All other services listed below are available for all Department of Defense beneficiaries except where noted.

Bioenvironmental Engineering

Bioenvironmental Engineering is located at 3457 Bell Road on McGuire. Walk-in gas mask fit tests are performed Tuesday, 8 a.m. to 3 p.m. and by appointment. Call (609) 754-9057 for more information.

87th Dental Squadron

(609) 754-3786

The Dental Clinic is available to all Active Duty service members. Dental services are available during duty hours (7:30 a.m. to 4:30 p.m.); for dental emergencies during non-duty hours, contact ambulance services at (609) 754-9260 to be connected with the dental provider on-call.

TRICARE Family Member Dental Plan enrollees may receive emergency dental care in the 87th Dental Squadron on a space-available basis only. Family members not enrolled in the TRICARE Family Member Dental Plan are not authorized care unless for determining fitness for overseas clearance.

The Dental Plan for family members is
TRICARE through MetLife. The contractor’s toll-free number is (855) 638-8371. Active duty members may enroll their families online at #/tricare.

Diet Clinic

(609) 754-2462

Services are available by referral. Please bring your referral to your appointment. Call for more information.

Exceptional Family Member Program

(609) 754-9752/9163

Services are available for Active Duty and family members by referral. Please call
(609) 754-9752 or 9163.

Family Advocacy

(609) 754-9680

Services are available for Active Duty and family members. The staff provides education, prevention, treatment and protective services to families experiencing domestic violence. Education for new parents through a variety of free books, literature, videos and classes for expectant families is also available. Office or home visits are available.

Family Health & Pediatric Clinics

The clinic sees TRICARE Prime patients by appointment only during normal duty hours for all acute, routine and wellness care. All appointments are made through the 87th Medical Group appointment line at (866) DRS-APPT (377-2778).

A provider is on-call after normal duty hours, and on weekends and holidays for questions or concerns. Enrollees who believe that they have after-hours urgent care needs MUST call their provider before going to an Urgent Care Center. Emergency room visits are for medical conditions that threaten life, limb or eyesight. Any other medical condition must be discussed with the after-hours provider for authorization before seeking care in any civilian facility. The on-call provider can be reached at (866) DRS-APPT (377-2778). During normal duty hours a message can be left for the team nurse through the appointment line at (866) DRS-APPT (377-2778). Phone calls for urgent issues will be returned within 4 hours and for routine issues, 72 hours. The appointment line is open Monday through Friday, 6:45 a.m. to 4 p.m.

Hours of Operation: Monday through Friday, 6:45 a.m. to 4:30 p.m.; closed Saturday and Sunday, federal holidays, and Air Mobility Command Family Days.

Flight Medicine

(866) 377-2778

Services are available by appointment for active duty aircrews, air traffic controllers and their family members. Flyers needing to schedule their Preventative Health Assessment, please call (609) 754-9025.

Force Health Management

Force Health Management oversees medical standards. Call the Occupational Health Medical Examination Program at (609) 754-9025 or Deployment and Travel Medicine at (609) 754-9256 for more information.

Health Benefits Advisors

Members are encouraged to call the Health Benefits Advisors for the latest on health care availability through the TRICARE program.

Hours of Operation: Monday through Friday, 7:30 a.m. to 4 p.m.; closes the first Thursday of the month for readiness training at noon; closed Saturday and Sunday, federal holidays, and Air Mobility Command Family Days. Call (609) 754-9082 or 9083 for more information.

Health and Wellness Center

Located in the McGuire Fitness and Sports Center at 2504 McGuire Blvd.

The HAWC provides educational material to improve the wellness of our beneficiaries. The Health Promotions Team also provides classes and individual instruction in nutritional science, stress/anger management, tobacco cessation and cardiovascular disease prevention. Call (609) 754-2462 for more information.

Immunizations Clinic

Walk-in services only for immunizations. Yellow Fever shots are given on Wednesday at 1 and 2 p.m. by appointment only. Call (609) 754-9209 for more information.

Laboratory

Patients requesting copies of laboratory results should contact their requesting provider or medical records at (609) 754-9056. Civilian laboratory requests are honored and reports will be sent to the requesting provider. Call (609) 754-9091 for more information.

Medical Records

(609) 754-9056

Records are the property of the 87th Medical Group and cannot be hand carried by the patient. If there is documentation required for another appointment, you must request a copy 48 hours in advance. All efforts will be made by the staff to ensure the pertinent information is included in the referral at the time it is made

Mental Health Clinic

(609) 754-9324

Active Duty members can schedule appointments. Walk-ins are for emergencies only and will be assessed accordingly. The clinic provides psychological assessments, psychiatric medications and individual counseling to address depression, anxiety, marital discord, military duty issues, loss or death, family difficulties, management of anger and physical pain, communication problems, sleep disturbance and other mental health-related concerns. Stress management classes and Traumatic Stress Response pre- and post-exposure briefings are also available.

Optometry Clinic

(609) 754-9685

Appointments for routine and annual exams are scheduled by calling (866) 377-2778.

The clinic sees Active Duty and family members for routine eye examinations. Depending on appointment availability, Optometry will also see TRICARE PRIME beneficiaries for annual retinal exam. TRICARE Network providers are available in the local area for non-Active Duty beneficiaries. Limited driver license screenings are available for Active Duty and family members on a walk-in basis. Military glasses can be ordered for Active Duty and retired members who present a prescription from within the last two years. Orders, repairs and adjustments for military eyewear are available on a walk-in basis.

Hours of Operation: Monday, 7:30 a.m. to 4:30 p.m.; Tuesday, 7:30 a.m. to 3:30 p.m.; Wednesday, 7:30 a.m. to 4:30 p.m.; Thursday, 7:30 a.m. to noon; and Friday, 7:30 a.m. to 3:30 p.m.; closed Saturday and Sunday, federal holidays, and Air Mobility Command Family Days.

Pharmacy

(609) 754-9464

New prescriptions are filled during the same day. For refills, the pharmacy provides a phone-in refill service. Request refills 24 hours a day by dialing the automated refill phone line at (609) 754-9470 or (866) DRS-APPT (377-2778). Phone-in prescriptions received before 10 a.m. may be picked up after 2 p.m. the next duty day. Prescriptions received after 10 a.m. may be picked up the second duty day after 2 p.m.

Hours of Operation: Monday through Friday, 7:30 a.m. to 5 p.m.; closed Saturday, Sunday, federal holidays and the first Thursday of every month at noon.

Physical Therapy Clinic

(609) 754-9476

The Physical Therapy Clinic serves active duty only and all patients must have a referral from their Primary Care Manager.

Hours of Operation: Monday through Friday, 7:30 a.m. to 4:30 p.m.

Public Health Flight

(609) 754-9356

Public Health Flight covers medical standards, deployment and travel medicine, occupational health, communicable disease control and food safety and facility sanitation. They provide disease surveillance and reporting, communicable and zoonotic disease prevention and control, help ensure food safety through food facility inspections, inform base populace and deployers of medical threats, and investigate outbreaks (food borne, natural or terrorism associated).

Radiology/X-ray

(609) 754-9523

X-rays and Ultrasound examinations are provided on a walk-in basis or by appointment.

Referrals

If you are referred by your PCM to an outside provider, you must contact Health Net Federal Services at (877) 874-2273 within 30 days of the date in which the referral is put into the system. Someone will assist you in setting up your appointment. Bypassing this step may cause the member to be responsible for the charges incurred.

Women’s Health Clinic

(609) 754-9719

Gynecologic services are available for all female beneficiaries 14 years and older who are enrolled with the 87th Medical Group. The clinic offers routine gynecological examinations,
contraceptive management and problem-focused visits. Appointments are scheduled through the central appointment line. All routine obstetrical care is provided off-base using the TRICARE Network.

MiCare

The 87th Medical Group is excited to register patients in “MiCare” — the Military’s online confidential secure messaging service. This new initiative will provide patients a direct line of communication with YOUR patient care team. MiCare will enable patients to communicate via a secure internet connection with their healthcare team about routine health issues. On MiCare, Patients can request appointments with your family provider, get test results, request prescription refills, or ask your family health team medical questions via a secure electronic message that bypasses phone-trees, voicemail, and phone tag. To register, patients should visit the 87th Medical Group to begin the face-to-face registration process. Patients will need their military identification card, and will be asked to provide basic information such as name, social security number, birthday and email address. An email will be sent for the patient to finish enrollment and confidential messages may begin. MiCare has been designed to support patients and healthcare teams. The 87th Medical Group is committed to being there for Soldiers, Sailors, Marines, Airmen, and Guardians as well as their families when they need medical attention most. MiCare will expand accessibility to manage patients’ healthcare needs. Visit www.afms.af.mil/micare or call (866) DRS-APPT (377-2778).

TRICARE

TRICARE is the name of the Department of Defense’s regional-managed care program for military families. Under TRICARE, there are three health care options.

For detailed information, call (877) 874-2273 or visit www.hnfs.com or www.tricare.osd.mil.

TRICARE Prime

This is a voluntary health maintenance organization option. TRICARE Prime, has an annual enrollment fee (except for Active Duty and dependents, who may enroll for free). Care is typically provided from within the Prime network of civilian and military providers.

A Primary Care Manager is assigned from within the contractor’s network or at the nearest uniformed medical treatment facility, who will manage all aspects of care, including referrals to specialists. For further information regarding this program, please stop by the TRICARE
Service Center to obtain a benefits guide or call (877) 874-2273.

TRICARE Standard

This benefit option pays a share of the cost of covered health care services obtained from an authorized non-network civilian health care provider. Enrollment in TRICARE Standard is automatic. Recipients pay the normal TRICARE Standard deductible for outpatient care and cost sharing percentages. When using TRICARE Standard, or non-network providers, providers must be “certified” with the Department of Defense. If the provider is not certified, the government cannot share the cost. Call (877) 874-2273 to check on certification or for more information.

TRICARE Extra

No enrollment or fee is necessary. An annual deductible for outpatient care is required, just as under TRICARE Standard. On a visit-by-visit basis, it is possible to seek care from a provider within the TRICARE network, get a discount on services and have reduced cost shares-five percent less than TRICARE Standard. Get a list of TRICARE network providers by visiting the TRICARE Service Center or calling (877) 874-2273.

 

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